Frequently asked questions

We don’t have a physical show home at the moment, but we are working on bringing one near you soon! In the meantime, we maintain an extensive library of imagery and high-definition video walkthroughs from our past projects nationwide, and we are always happy to share our comprehensive project booklets to help you visualise your build.

Yes. We manage design, consent, construction, delivery and connection, handing over a completed space ready for living or working.

Yes. We are licensed building practitioners working alongside registered architects, plumbers, electricians and subtrades.

New Zealand wide. From Cape Reinga to Bluff, we assess and coordinate safe transportation and installation of your dwelling anywhere in New Zealand.

Our homes are designed with your year-round comfort and energy efficiency at heart. Inspired by passive building principles, they feature smart insulation, high-performance double glazing and airtight construction that naturally captures warmth in the winter and keeps things cool in the summer, keeping your energy bills wonderfully low.

Typically 12 to 26 weeks from final design sign-off (for builds under 70sqm) or from the issue of building consents (for builds over 70sqm) to factory completion and delivery, depending on the scale and complexity of your configuration and district council timeframes. We give you a full programme with dates at the contract stage.

When suitable, we use engineered, non-invasive footing systems (such as screw piles) that require minimal site preparation and preserve your land’s natural contours. We assess foundations, services and access during our preconstruction feasibility.

Transport is quoted per site because cost depends on distance, access and craneage. It is fully itemised in your contract.

Yes, absolutely. We invite you to visit at every milestone of your home. You will also receive regular updates via our online client portal and progress photos throughout your build journey.

Once your foundations are ready, specialised transport brings your modules to your land, where a crane carefully lowers them into place with millimetre precision. Within just 5–10 working days, your pods are locked together, connected to utilities and ready for you to step inside.

The NOOK contract price covers design, the build itself, and a Code of Compliance for the building, plumbing and electrical work. Site-specific elements are quoted clearly upfront. Please note that all pricing across our quotes and contracts is inclusive of GST.

We guarantee that once your price is agreed upon and your contract is signed, we lock it in — meaning no changes are ever made unless you specifically request them.

We believe true peace of mind starts long before construction begins. All project items — including council consents, transport, earthworks, drainage and landscaping requirements — are carefully priced and finalised during our thorough pre-construction phase, so there are zero unexpected surprises.

Because every piece of land is unique, our contracts account for genuine unforeseen site conditions (such as hidden ground or engineering requirements) through a transparent variation process. If anything unexpected is uncovered on site, we will always bring it to your attention, price it clearly, and have it agreed and signed off by you before any extra work proceeds — meaning you retain 100% control over your budget, with zero unapproved surprises.

We know financial security is a top priority, especially given recent industry shifts. At each milestone, you are warmly invited to visit our facility to view the progress first-hand, confirm stage completion and approve the work before making your payment for that stage. Your funds are securely handled in strict alignment with these verified contract stages, ensuring they are directly tied to tangible, physical milestones of your build.

NOOK is built on a financially stable, sustainable operational model with controlled overheads and local, reliable supply chains. We operate with absolute transparency, meaning your build is fully funded and managed step-by-step with guaranteed material allocations from our trusted supplier roster, ensuring your home is never left vulnerable.

We want the payment process to feel completely transparent and secure. We structure our progress payments across five manageable milestones, and to give you absolute peace of mind, we issue a security and ownership certificate after every single milestone payment is made:

10% Deposit:

Secures your build slot and initiates design documentation.

25% Lock-Up:

Reached when framing is erected and the exterior is weatherproof. You receive your first security certificate.

25% Internal Services:

Triggered upon completion of pre-wire, pre-plumb and mechanicals, followed by your updated security certificate.

25% Internals Finished:

Reached when interior linings, fixtures and finishes are complete, followed by your updated security certificate.

15% Ready to Transport:

Final payment, due just before your NOOK leaves the facility and accompanied by your final handover security certificate.

We do not lend, but modular builds are financed like any other new build, and we are happy to talk to your lender through the payment schedule and the programme.

Council requirements depend entirely on the size of your NOOK:

Under 70sqm:

A full building consent is not required. Only a Project Information Memorandum (PIM) is needed, which we notify the council of on your behalf.

70sqm and over:

A full building consent is required, and this is completely included in our price.

Site-specific building consents:

Your local council will require a site-specific building consent, starting from $6,995.00.

Any third-party reports (such as geotechnical, surveying or civil engineering) are quoted separately upfront, for complete transparency.

Resource consents relate to environmental effects and district plan rules (like boundary setbacks), not construction. We work with local planners on your behalf to determine if one is needed.

Yes — for builds over 70sqm, plus plumbing and electrical work, arriving “Ready to Connect” with proper compliance certificates.

Yes, absolutely. Our pre-designed floor plans offer wonderful flexibility in selecting your colour palette, flooring, cabinetry and fixtures. We also offer complete bespoke customisation when you want to design from scratch.

Yes. Every bespoke build starts from your land, your budget and your unique architectural brief. You dream it — we design and build it.

Sustainable, high-performance materials locally sourced from a trusted supplier roster, engineered around passive design principles for year-round thermal comfort.

Every NOOK is backed by a robust 10 year structural warranty and a 10 year weathertightness warranty on all new builds. In addition, we offer a 1 year maintenance warranty, alongside statutory protections under the Building Act and extended manufacturer warranties on materials and fittings.

Yes! From integrated solar power hubs and battery storage to self-sufficient septic and water filtration systems, we tailor solutions for remote locations without sacrificing luxury.