Privacy policy

NOOK Homes builds modular homes and minor dwellings in New Zealand. In this policy “we” and “us” mean NOOK Homes, and “personal information” has the meaning given to it in the Privacy Act 2020.

We are the agency responsible for the personal information collected through this website.

We collect information you give us directly. Specifically:

When you download a floor plan we ask for your name and email address, and we record which design you asked for, the page you were on and the site that referred you.

When you send an enquiry or request a consultation we ask for your name, email address and phone number, and — so we can answer usefully — your region, which design you are interested in, whether you already have land, your timeframe, your budget range, whether you need finance, and anything else you choose to tell us.

You do not have to give us any of this. Without an email address we cannot send you a plan or reply to an enquiry, and the questions about land, timeframe and budget are optional — they only exist so that the first conversation is a useful one.

We do not collect payment details through this website, and we do not knowingly collect information from children.

To send you what you asked for, to answer your enquiry, to prepare a quote or arrange a site visit, and to keep a record of what was discussed so that you are not asked the same questions twice.

We will only send you marketing email if you ask us to. Every such email carries an unsubscribe link, and unsubscribing does not affect anything else we are doing for you.

We do not sell personal information, and we do not share it for anyone else’s marketing.

We use third parties to run the site and manage enquiries, including our website host and our customer relationship management system. Those providers store data on servers outside New Zealand, which means your information may be held overseas and subject to the laws of the country it is held in. We only use providers that are required to protect it to a standard comparable to the Privacy Act 2020.

We also share information with our own trades and suppliers where that is necessary to price or build your home — for example giving a transport operator the delivery address.

We will disclose information where the law requires it, or where it is necessary to protect someone’s safety.

This site uses cookies to make it work and to understand how it is used. We use Google Analytics and Microsoft Clarity to see which pages people visit, how they find us, and where the site could be easier to use. These services may store data outside New Zealand. We also measure which of our advertising leads to enquiries, so we can spend it where it is useful.

Where our customer relationship management system is connected, it may set a cookie that lets us see which pages an enquirer looked at before getting in touch. That is used to make our follow-up relevant, not to build a profile for advertising.

You can block or delete cookies in your browser settings. The site will still work, though some conveniences may not.

Enquiries are kept for as long as we may reasonably need them — typically seven years for anything connected to a contract, which matches our tax and building record obligations. Enquiries that do not lead anywhere are removed when they are no longer useful.

Information is held on access-controlled systems. No system is perfectly secure, but we take reasonable steps to protect it against loss and misuse.

Under the Privacy Act 2020 you have the right to ask what personal information we hold about you, to get a copy of it, and to ask us to correct it if it is wrong. There is normally no charge, and we will respond within 20 working days.

You can also ask us to delete information, and we will unless we are required to keep it.

If you are not satisfied with how we have handled your information you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

For any privacy question, or to make a request about your information, contact us at info@nookpods.co.nz or +64 21 360 505.

232 Glenbrook Road, Karaka, Auckland, New Zealand.

We may update this policy as the site or our practices change. The date at the top shows when it was last revised, and the current version always lives at this address.

Get in touch if anything here is unclear.